gb11 Privacy Policy
Your personal information is of the highest importance to us — learn in detail here how gb11 collects, uses, and protects your data.
About This Privacy Policy
gb11 ("we", "us", or "the platform") operates a safe and reliable online gaming environment for players in Bangladesh. When you use gb11's website, app, or related services, you agree to the terms of this privacy policy.
This policy explains what types of personal information we collect, the purposes for which that information is used, how it is stored and kept secure, and what rights you have over your information. Before reading this policy, please also read our Terms and Conditions and Responsible Gaming page.
What Information We Collect
gb11 collects personal information from two main sources: (a) information you provide directly, and (b) information collected automatically while you use our platform.
1.1 Information You Provide
- Full name and date of birth (for age verification — accounts are approved for users aged 21 and over only)
- Email address and contact details shared through live chat
- Account username and password (stored in encrypted form)
- Identity verification documents (national ID card, passport, or other government-issued documents)
- Financial information — bKash, Nagad, Rocket, or bank account details (for transaction processing only)
- Content of support requests sent via live chat or email
1.2 Automatically Collected Information
- IP address and approximate geographic location
- Browser type, operating system, and device type
- Time spent on the platform, pages visited, and navigation patterns
- Game session data, betting history, and transaction records
- User preferences collected through cookies and related tracking technologies
How We Use Your Information
gb11 uses collected information only for specific, legitimate, and transparent purposes. We will not use your information beyond the purposes listed below.
2.1 Account Management and Service Delivery
We use your information to register, verify, and maintain your account; to process deposits, withdrawals, and transactions (via bKash, Nagad, Rocket, and bank transfer); and to personalise your gaming experience.
2.2 Security and Fraud Prevention
Your information is used to detect and prevent unauthorised access to accounts; to identify money laundering, fraud, and other illegal activities; and to complete the KYC (Know Your Customer) verification process.
2.3 Customer Support
We use your information to communicate with you via 24/7 live chat or email; to respond to support requests; and to analyse communication history in order to improve service quality.
2.4 Responsible Gaming
Gaming behaviour patterns are monitored to identify the risk of excessive play, and self-exclusion or limit-setting options are offered where needed. Visit our Responsible Gaming page for more details.
2.5 Service Improvement
Your information is used to analyse platform performance, test new features, and resolve technical issues on the website.
Information Sharing and Disclosure
gb11 does not sell your personal information to any third party. However, in certain circumstances we may share necessary information with the following parties:
3.1 Service Providers
Information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank), identity verification, fraud detection, customer support software, and technical infrastructure management. These parties process information only in accordance with gb11's instructions and may not use it for their own purposes.
3.2 Legal Obligations
We may disclose information in response to a court order, a request from an investigative authority, or as required by applicable law. In such cases we will provide only the information legally required.
3.3 Fraud and Abuse Prevention
In cases of serious fraud, money laundering, or other illegal activities, information may be shared with the relevant authorities.
Cookies and Tracking Technologies
The gb11 website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.
4.1 Essential Cookies
These are essential for the core functionality of the website — such as maintaining login sessions, managing security tokens, and storing cart information. Without these cookies the service will not function properly.
4.2 Functionality Cookies
These cookies are used to remember user preferences (such as language and display settings). They ensure your personalised experience.
4.3 Analytics Cookies
Information is collected about which sections of the platform users spend the most time on and which pages have issues, in order to improve service quality. This information is generally statistical and not specific to any individual.
You can disable non-essential cookies by changing your browser settings, though this may limit some services.
Data Storage and Security
5.1 Retention Period
gb11 retains your information while your account is active. Even after an account is closed, certain information may be kept for an extended period due to legal obligations, dispute resolution, or financial record-keeping requirements. Information that is no longer needed under applicable law is deleted securely.
5.2 Security Measures
To keep your personal information secure, gb11 takes the following technical and administrative measures:
- Data transmission protection through SSL/TLS encryption
- Use of strong encryption algorithms for sensitive information
- Regular security audits and vulnerability testing
- Restricted staff access — only authorised personnel can view information on a need-to-know basis
- Firewalls and intrusion detection systems in the server environment
- Two-factor authentication support
Your Rights
gb11 believes you should have full control over your own information. To that end, we provide the following rights:
6.1 Right of Access
You may request at any time to see what information gb11 holds about you. We will provide that information within a reasonable time.
6.2 Right to Rectification
If information held about you is incorrect or incomplete, you may request that it be corrected. Contact us via 24/7 live chat or email.
6.3 Right to Erasure
In certain circumstances you may request that your account and associated data be deleted. However, some information may be required to be retained due to legal obligations.
6.4 Right to Object to Processing
In certain cases you may object to the processing of your information. If this conflicts with service delivery or legal obligations, we will inform you of that.
6.5 Right to Data Portability
You may request certain information stored in your account in a machine-readable format.
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.
Protection of Minors' Information
gb11 strictly prohibits account registration by anyone under the age of 21. We do not knowingly collect any personal information from minors.
Age is verified at the time of account registration and must be confirmed with an identity document during the KYC process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
International Data Transfers
To deliver gb11's services, your information may in some cases be transferred to servers or service providers located outside Bangladesh. In such cases we ensure that:
- The receiving party maintains adequate data protection standards.
- Appropriate contractual arrangements are in place for the transfer.
- Only the minimum necessary information is transferred.
- Transmission is secured through SSL encryption.
Changes to This Policy
gb11 reserves the right to amend and update this privacy policy as needed. If any significant changes are made, we will:
- Update the "Last Updated" date on this page.
- Send a notification of the changes to your registered email address.
- Display a notification on the platform where applicable.
Continued use of gb11 after any changes indicates that you have accepted the updated policy. If you object to the changes, you may close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali is available
We will endeavour to process all information-related requests within a reasonable time. If identity verification is required, we will let you know.
gb11 is always here to protect your information. To learn more about us, visit our other pages: About Us, Terms and Conditions, and FAQ.